Refund policy

For all online purchases, Winhall & de Stadler are offering a 30-day money back guarantee. Items purchased online can be exchanged or refunded within 30 days of purchase. Items must be returned in perfectly new condition, inclusive of all paperwork/receipts or certificates and without having had any wear, alterations or adjustments.

Returns should be discussed and agreed prior with the receiving Winhall & de Stadler Team member. Contact shop@winhall-destadler.co.za in writing to finalise your return process.

Note: Winhall & de Stadler will not exchange items that have been resized, altered or engraved. Winhall & de Stadler will not refund special orders and special commissions. Winhall & de Stadler will provide a refund where the goods are deemed to be faulty after assessment by the Winhall & de Stadler workshop, are not fit for purpose or do not match our description or sample. Items damaged by client ‘wear’ and/or ‘wear and tear’ are non-refundable. Deposits made on special orders and special commissions are non-refundable.

All refund claims must be made within 30 days of purchase and must be accompanied by proof of purchase and all relevant certificates. All refunds are subject to the final approval of Winhall & de Stadler Management upon receipt. Pieces returned for refund are inspected and verified by our Quality Assurance specialists team before processing.
Return shipping costs will be at the expense of the purchaser. Winhall & de Stadler will only pay for return shipping costs if the return is the result of our error or the item is defective.

Shipping & Packaging for returns:

Items should be returned in their original product packaging, in perfect unworn condition and with all paperwork (such as diamond certificates, valuations and/or care guide booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.

Exchanges:

Winhall & de Stadler will exchange items within 30 days of final payment if returned in unused and unworn condition. Items must be in its original packaging and be accompanied by its original receipt, valuation, and any certificates where applicable. Winhall & de Stadler will not exchange special orders and special commissions. Winhall & de Stadler will not exchange items that have been resized, altered or engraved.
An item which is deemed to be exchangeable may be exchanged for another item of equal value. Winhall & de Stadler will provide a credit note valid for 3 months for the difference if the item is exchanged for an item of lower value. At the conclusion of 3 months the credit note will be void.