Shipping policy

All online orders are dispatched from our store in Constantia. Our priority is ensuring your order reaches you promptly, and our team is working diligently to respond to all email and phone inquiries.

To track the progress of your order, please refer to the shipping confirmation email, which provides a tracking number.

Shipping Within South Africa

We offer free standard shipping for all orders within South Africa, which takes approximately 3-5 working days for delivery. In-store collection from our Cape Town store is also available.

Overseas Shipping

For international shipping, the purchaser is responsible for all shipping fees, customs charges, duties, and import taxes. The Winhall & de Stadler team will contact you to provide relevant shipping quotes. Please note that Winhall & de Stadler cannot be held liable for transit times.

Returns: Shipping & Packaging

Items should be returned in their original packaging, unworn, in perfect condition, and accompanied by all relevant paperwork (e.g., diamond certificates, valuations, and care guides). Please include a copy of your shipping or order confirmation email within the package.

Return Address: Shop 14 Constantia Emporium, Spaanschemat River Rd, Constantia, Cape Town, 7806

All return shipping charges must be pre-paid by the customer. To protect against loss, we require returned items to be insured during transit. Winhall & de Stadler cannot accept responsibility for returned items until they have been received at the above address and you have received a notification of successful delivery.

Alternatively, items can be returned in person to our Constantia store by appointment only. Please bring a printed copy of your online tax invoice to confirm your purchase details.

If you have any questions, please email our Customer Service team at shop@winhall-destadler.co.za. A representative will respond as soon as possible. Please include your best contact mobile number, as we may use it to communicate with you.